The Philippines' main Manila airport terminal has been named the world's worst for the second year in a row in a survey by an online travel website.

Officials on Friday brushed off the survey results, insisting conditions were being improved.

"The Guide to Sleeping in Airports" website said Manila's crowded Terminal 1 was ranked by travellers based on comfort, convenience, cleanliness and customer service to be the worst in the world.

Reviews for Manila's Terminal 1 posted on the site mentioned "dilapidated facilities", dishonest airport workers -- particularly taxi drivers -- long waiting times and rude officials.

"These are old issues," Manila airport Terminal 1 manager Dante Basanta told AFP, adding that the problems were already being addressed by the government.

He conceded that the Manila airport, with a capacity of about 6.5 million passengers annually, was overstretched, handling 8.1 million travellers last year.

The terminal at the Italian airport of Bergamo was named the second-worst, where it said there were "people loafing around without T-shirt or without shoes as if they were in their homes and no one gives a hoot".

Its third-worst was Calcutta, just edging out Islamabad, ahead of Paris Beauvais.

The best rated airports were Singapore Changi, Seoul Incheon, Amsterdam Schiphol, Hong Kong and Helsinki Vantaa.

Manila's Terminal 1, the oldest of its four passenger terminals, was built 32 years ago. The government has launched a 2.5-billion-peso ($58 million) renovation programme for the terminal.

It is also attempting to reduce congestion by moving at least three million passengers a year to a newer terminal.

About News.net

Publishing Services International Limited (PSIL) is the publisher and operator of a worldwide network of online news sites dedicated to delivering fair, accurate and relevant reporting from a variety of the world’s most trusted sources – from the biggest cities to the smallest towns.

We deliver positive and powerful messages to our readers, providing up‑to‑the‑second news that matters to the individual.

Our promise is to serve communities and individuals worldwide, delivering information that hasn’t always been available to them. We will give them back a voice – a voice that’s empowering because it is theirs – and provide a platform to communicate between themselves and the world.

We believe people are not just generic demographics; they are individuals with their own preferences and curiosities. We are about understanding these individuals, listening to them, and serving them.

We are the new pioneering spirit of news – we’re not talking to everyone, we’re talking with every one.

If you want your news, your voice, your way, on your time – we’ve got news for you.

 

FAQs

Email

If you have any questions or concerns please email us on support@news.net

Phone

  • Australia, Toll Free 1-800-983-421
  • Hong Kong, Toll Free 800-906-187
  • Singapore, Toll Free 800-852-3871
  • USA/Canada, Toll Free 1-800-830-4132

Advertise With Us

Interested in being awesome?
Contact us by email or phone.

Cancel