A grazier in Queensland's North Burnett region says police failed to respond to a triple-0 call during the January floods.
Eidsvold grazier Rodney Hartwig, south-west of Bundaberg, says he was shocked at the response when he called triple-0 during the Australia Day weekend floods.
Mr Hartwig says his 28-year-old neighbour needed rescuing but he was forced to do it himself after police told him he was on his own.
He says he was lucky he had a boat.
"I rang Lucy's father and said, 'well sorry Pat but we can't get there and we'll get her if we can in the morning in the boat' ... it was a long way to daylight, I can tell you," he said.
"We called triple-0 and the lady there just answered and said, 'do you want fire, police or ambulance?'
"I said, 'probably all three' - she goes, 'no, you've got to have one' and I said, 'well you better get me the police then I suppose' and I explained there was a girl there in the house and she needed rescuing.
"The end result was she said, 'sorry mate, you're just going to have to do the best you can - you're on your own'."
He says he did not call emergency services again.
"When we got the response we got, I didn't think there was any use in calling them any more," he said.
Police Minister Jack Dempsey says Mr Hartwig's claims are a concern and the department will investigate the issue.
Mr Dempsey says the overall emergency response during the floods was outstanding.
"I'm happy to look into those particular matters but as far as the response from emergency services, it was outstanding," he said.
"When these unprecedented events happen, it was a matter of communities working together.
"We had some very unique circumstances and obviously it's making sure that those resources got to the main prioritised issues."