The Victorian Taxi Association says customer satisfaction is at a six-year high.
The quarterly taxi directorate survey showed almost 70 per cent of passengers were satisfied with a range of services provided, including safety, booking service and payment systems.
That compares with around 67 per cent of those surveyed at the same time last year.
An inquiry into Victoria's taxi system recommended sweeping changes to the way drivers are trained and proposed new measures to get more taxis on the road.
Directorate spokesman David Samuel says it shows drivers are listening to the public.
"I think the industry has got onto the front foot and responded to some of the information that they've received as a result of the inquiry process," he said.
"It's information that they haven't had before and it helps crystallise the issues that face consumers and help us innovate to over come those problems."